Privacy policy.

Who we are

TV Works is a Darwin video production, campaign and communications company run by Ian and Jennifer Richards. This policy explains how we collect, use and look after personal information. It applies to this website (tvworks.com.au) and to the work we do for clients.

You can contact us at admin@tvworks.com.au, on 0448 440 028, or at Unit 53/23 Hudson Fysh Avenue, Parap NT 0820.

What we collect

We only collect information we need. This may include:

• Enquiries: your name, email address, phone number (optional) and message when you use our contact form, email or call us.
• Client work: contact and billing details, and the information you give us so we can quote for and deliver your project.
• Productions: images, voice and other details of people who appear in our videos, photographs and campaigns, usually with a signed release.

How we use it

We use personal information to respond to enquiries, prepare quotes, deliver and manage projects, manage releases for people who appear in our work, keep business records and meet our legal obligations.

We do not sell personal information, and we do not add you to a marketing list without your consent.

Who we share it with

We share personal information only when we need to, for example with:

• service providers who help us run the business, such as our website host and email provider
• crew and contractors working on your project
• broadcasters, platforms and media outlets when your project is published, with your agreement
• anyone we are required to share it with by law

Some of these providers, such as email and video platforms, may store information outside Australia.

This website, cookies and video

This website does not use analytics or advertising tracking cookies. Our website host keeps standard server logs, which can include your IP address, for security and performance.

Videos on this site are embedded from YouTube in privacy-enhanced mode. YouTube may set cookies or collect information when you play a video, under Google’s privacy policy.

If we add analytics or advertising tools in future, we will update this policy first.

Social media and campaigns we manage

When we manage social media pages or campaigns for clients, we handle any personal information only to provide that service, and the client’s own privacy policy also applies.

Keeping information secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we delete or de-identify information we no longer need.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you by contacting us. If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.
Last updated: 14 November 2026.